Product Satisfaction & Return Policy

At Seattle Fish, we take quality very seriously. Our commitment to you is, and always will be, to deliver you a product you are 100% satisfied with.

We take pride in knowing we provide our customers with the highest quality seafood and our team members check for freshness and quality throughout the entire process – from our dock to your door.

Additionally, we are Safe Quality Food (SQF) Level 3 Certified, which means Seattle Fish Company demonstrates exceptional quality control and food safety practices, certified by a third-party audit.

Seattle Fish Company offers a 100% satisfaction guarantee on our products.

If you do happen to receive a product you are unsatisfied with, please follow our return policy procedure below.

Return Policy:

  • Any concerns with our product should be communicated with your sales representative or sales support within 24 hours of receipt and returned to Seattle Fish Co. within 48 hours.
  • Frozen product is to be kept frozen, and fresh product must be stored below 38 degrees until picked up by a Seattle Fish Co. driver.
  • Product returns need to be kept in the original condition as shipped (in the original box with packing label, accompanied with ice).
  • Upon receipt and inspection of the returned product by our Quality Control Team, Seattle Fish Co. will determine the appropriate credit within a week.